CANCELLATION & RETURN

If I request for a return, when will I get it?

Return is conditional and subjected to verification and approval. Once you communicate to return a product, the process of verification will commence and in due time, the decision will be communicated to the user.

Can I get money back for the return?

No, the return is essentially a replacement for seller’s error, if any. No amount of money will be refunded to the buyer’s bank account except the case of seller’s inability to process an order.

Do I have to return the freebie or other additional when I return a product?

Yes, all the freebie items have to be returned along with the billed product.

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Which cases are not eligible for returns?

• Any product that is delivered as per ordered by the customer and the customer wants to return as a mere change of her/his opinion/mood/choice;
• Any instrument that uses Electronic PCB, AC/DC Motors, X-Ray Tube, CMOS/CCD Sensor or Li-Ion battery;
• Any dental handpiece that is Air-Driven or Electric Motor Driven;
• Any single-use consumables
• Any purchase under EMI schemes;
• Damages due to misuse of product;
• Incidental damage due to malfunctioning of product;
• Any consumable item which has been unsealed/opened/used/tampered;
• Products with tampered or missing Tags/Pricing/Batch No./Serial No./Expiry Dt. etc.
• Any damage/defect which are not covered under the manufacturer's warranty;
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
• Customers who have been blocked for any suspicious or fraudulent activity on INSECTA will not be allowed to return their products.